Union Communications Minister Launches Revamped Dak Sewa and Dak MITRA Apps

The Union Minister for Communications launches the revamped Dak Sewa App and Dak MITRA App at a function in New Delhi. The upgraded apps are presented as digital platforms for postal service delivery and Branch Post Office operations.

Dak MITRA App and Dak Sewa App:

Dimension	Key Details
Dak MITRA full form	Dak MITRA comprises Mobile Interface for Transactions & Rural Assistance.
Dak MITRA operational coverage	The Dak MITRA application serves as a unified operational platform for more than 1.4 lakh Branch Post Offices.
Dak MITRA developer	The upgraded Dak MITRA application is developed indigenously by the Centre for Excellence in Postal Technology (CEPT).
Dak MITRA technology platform linkage	The Dak MITRA application is developed under the Advanced Postal Technology (APT) platform as part of DoP IT 2.0 Modernization.
Dak MITRA user and transaction mode	It enables Branch Postmasters to undertake paperless and real-time postal and financial transactions.
Dak MITRA features	It includes mail booking, OTP-based doorstep delivery, Core Banking Services, insurance services, Aadhaar-based biometric e-KYC, and cash deposits and withdrawals.
Dak Sewa access model	The Dak Sewa App provides citizens with 24×7 access to postal services.
Dak Sewa services	It provides services including tracking, booking, complaints, Post Office and PIN code locators, and financial calculators.
Dak Sewa language support	It supports 23 Indian languages through BHASHINI.